Terms and conditions

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Published Date: 1st July, 2025


AIRVANA General Terms and Conditions (User)

  1. General Information and Contact Details

    Service Provider: ADVANCED BREATH COACHING – FZCO

    Registered Seat: Premises Number 51979-001, IFZA Business Park, DDP, Dubai Silicon Oasis, Dubai, United Arab Emirates

    Legal Representative: Richard Szeles

    Email Address: [email protected]

    Website: https://airvana.app/

  2. Definitions

    1. Application : means the online communication platform named “Airvana”, provided by the Service Provider, the installation of which is a precondition for using the Service. The term also includes the Website through which the Service may be accessed in the form of a web application, available at the following link: https://airvana.app/ .

    2. Coach : means a natural person who possesses at least one professional or educational qualification authorising them to teach breathwork, stress management, or mind-body wellness techniques (e.g., yoga instructor certification, health development qualification, degree in psychology, bodywork or mindfulness trainer certificate, physiotherapy qualification, etc.). In addition, the Coach has adequate knowledge of the risks and contraindications associated with various breathing exercises and undertakes to perform their activities with Users in a manner that takes such factors into careful consideration.

    3. Consultation : means the communication conducted through the Application provided by the Service Provider, led and delivered by the Coach, aimed at data-driven consultation regarding the User’s breathing training.

    4. GTC : means the General Terms and Conditions.

    5. Healthcare Provider : means any natural or legal person or any other entity legally providing Healthcare Services.

    6. Healthcare Services : means health services provided by health professionals to patients to assess, maintain or restore their state of health, including the prescription, dispensation and provision of medicinal products and medical devices. These activities aim at preserving individual health, preventing disease, early detection, diagnosis, treatment, elimination of life- threatening conditions, improving health conditions resulting from illness, or preventing further deterioration. Healthcare Services includes the examination, treatment, care, and nursing of patients; medical rehabilitation; the reduction of pain and suffering; and, for the above purposes, the analysis of samples taken from patients. It also includes reconstructive and aesthetic plastic surgical interventions (both invasive and minimally invasive), activities related to pharmaceuticals, medical devices, and healthcare services as regulated by separate legislation, as well as emergency care and patient transport, obstetric services, special procedures relating to human reproduction, medically assisted sterilisation, medical research involving human subjects, and medical procedures relating to the examination and handling of deceased persons—including activities related to the transport of the deceased as regulated by separate legal provisions.

    7. Natural Person : means a human being who is recognized by law as having rights and obligations.

    8. Party/Parties : means the Service Provider and the User individually and collectively.

    9. Privacy Policy : means the rules governing data processing carried out by the Service Provider, which is available at https://www.airvana.app .

    10. Pulse Oximeter : means the electronic device soldby the Service Provider, that measures the saturation of oxygen carried in the red blood cells.

    11. Service Provider : means the ADVANCED BREATH COACHING – FZCO, which provides the Service under the framework of the GTC.

    12. Service : means the platform service provided by the Service Provider as defined in Section 4 of the GTC. The Service Provider does not qualify as a Healthcare Provider under any countries jurisdiction, as it does not provide Healthcare Services. Instead, it offers the Application as a shared platform, for a fee, enabling interaction between Users and Coaches.

    13. Stripe : means the STRIPE PAYMENTS EUROPE, LIMITED (registered seat: 1 Grand Canal Street Lower, Grand Canal Dock, Dublin D02 H210, Ireland; company registration number: 3206488LH).

    14. User : means the natural person who registers in the Website/Application operated by the Service Provider in their own name and uses the Service.

    15. Website : means the website operated by the Service Provider, available at https://airvana.app

      /, through which information related to the Service can be accessed.

  3. Conditions for using the Service

    1. The GTC sets out the rights of the Parties, the scope of the available services, and the applicable fees.

    2. Registration as a User takes place via an invitation link sent by a Coach who is already registered in the system. If the User does not have an invitation link, they may request registration through the Website. Upon receiving the request, the Service Provider will send the User an email containing a list of available Coaches to choose from.

    3. The contract between User and Service Provider is concluded in two steps: first, by reviewing the terms set out in the GTC; and second, by completing the registration form associated with the Website/Application and accepting the content of both the GTC and the Service Provider’s Privacy Policy (hereinafter referred to as: Contract). Acceptance is deemed validly given by ticking the checkbox displayed in the registration interface and clicking the “I Agree” button.

    4. When entering into the Contract, the User must provide the data specified on the registration interface of the Website/Application. If the User provides incorrect or incomplete data and the Service Provider detects this immediately after submission, the Contract shall not be concluded. However, if such inaccuracies (e.g. incorrectly recorded data) are identified by the Service Provider only at a later stage, the Contract shall be deemed concluded, and the Service Provider may request the User to supplement or correct the data accordingly.

    5. Following registration, the User shall have the right to purchase the Pulse Oximeter and gain access to the Application. In order to use the Application, the User must purchase a Pulse Oximeter sold by the Service Provider, which is compatible with the Application.

    6. Prior to the first Consultation following registration, the User is required to provide their credit card details and billing address. The User shall remain entitled to update this information at any time thereafter.

    7. In order to use the Service, the User must have a stable internet connection (Wi-Fi or at least 4G signal strength), as well as a device suitable for running the Application (such as a mobile phone), or a device capable of running the Website (such as a mobile phone, computer, or laptop), along with an internet browser.

    8. The Service Provider enters into a Contract only with Natural Persons who have reached the age of 18, as the Contract related to the use of the Service does not qualify as a minor agreement entered into for the everyday needs of daily life. The Service Provider reserves the right to verify the accuracy of the data provided and may terminate the Contract if any incorrect or false information is detected.

    9. The User is responsible for keeping their access credentials, in particular their password, confidential. In the event of unauthorized access or suspicion thereof, the User is required to change their password immediately and notify the Service Provider at the same time.

    10. The Contract is only deemed concluded if the User provides accurate and valid data during the registration process.

  4. Service and Application Features

    1. The Service Provider does not qualify as a Healthcare Provider and it does not provide Healthcare Services. Instead, it offers the Website/Application as a shared platform, for a fee, enabling interaction between Users and Coaches. Accordingly, beyond providing this intermediary platform, the Service Provider does not participate in the Consultations between the User and the Coaches.

    2. The Application can be downloaded free of charge; however, full access is only available following registration. Without registration, only the BHT (Breath Hold Time) measurement feature is accessible. This function operates as a basic timer, allowing the User to determine how long they can hold their breath after exhaling. Please note that measurement results recorded during unregistered use are not stored within the Application’s system.

    3. The Coach is entitled to invite Users as their clients to the Application or to acquire Users through assignments due to the Service Provider’s recommendation to Users via e-mail and to provide them with individual or group measurements, audio content, and comments. The Coach has access to the measurement data of the invited Users, including the ability to analyse such data, and is also authorized to use the web-based administrative interface.

    4. It is important to note that the Pulse Oximeter is an essential tool for conducting measurements and using the Service. The User may purchase the device either during the registration process or after logging into the system. Measurements can only be performed using a device purchased directly from the Service Provider; devices acquired from other sources cannot be paired with the Application.

    5. In order to ensure that the User receives accurate data during the use of the Service, it is necessary to complete 7 so-called assessment measurements after acquiring the Pulse Oximeter. Instructional materials available within the Application are provided to support the completion of these measurements, and the Coach is also available to assist the User throughout the process.

    6. Through the Application, the User can access audio materials uploaded by the Service Provider to the “Default” music library, as well as audio files assigned to them by their Coach. By using these audio materials in combination with the Pulse Oximeter, the User is able to measure the effectiveness of their breathwork.

    7. Measurements performed within the Application are stored and can be retrieved later by the Users as well as their Coaches. For each breathwork session, the Application provides a simplified analysis of its effectiveness. More detailed performance analytics are available to the User via the Website.

    8. The Coach can invite Users, assign them to groups created by the Coach, assign audio content to specific groups or individual Users, and compose messages for the Users — all through the Service Provider’s Website.

  5. Artificial Intelligence Act

    1. The Application and its integrated AI-based functionalities comply with the provisions of Regulation (EU) 2024/1689 of the European Parliament and of the Council of 13 June 2024 laying down harmonised rules on artificial intelligence and amending Regulations (EC) No 300/2008, (EU) No 167/2013, (EU) No 168/2013, (EU) 2018/858, (EU) 2018/1139 and (EU) 2019/2144 and

      Directives 2014/90/EU, (EU) 2016/797 and (EU) 2020/1828 (hereinafter referred to as: Artificial Intelligence Act).

    2. Accordingly, the integrated AI-based systems employed do not fall within the category of high- risk AI systems, and the integrated AI-based systems do not engage in any prohibited AI practices.

    3. All mandatory regulatory obligations, including authority notifications, data retention, and documentation requirements concerning the AI-based system deployment, version updates, and performance tracking, are duly fulfilled.

  6. Coaches

    1. Coaches are Natural Persons in a contractual relationship with the Service Provider, who use the Website/Application as an intermediary platform, in exchange for a fee, to conduct and lead Consultations with Users.

    2. Coaches include any Natural Person who possesses at least one professional or educational qualification authorising them to teach breathwork, stress management, or mind-body wellness techniques (e.g., yoga instructor certification, health development qualification, degree in psychology, bodywork or mindfulness trainer certificate, physiotherapy qualification, etc.). In addition, the Coach has adequate knowledge of the risks and contraindications associated with various breathing exercises and undertakes to perform their activities with Users in a manner that takes such factors into careful consideration.

    3. In order to ensure the safety of Users and to maintain the professional standards of the Service, the Service Provider permits only those individuals to operate as Coaches within the Website/Application who possess at least one relevant qualification as defined in the GTC. The Service Provider is entitled to request documented proof of such qualifications, and in the absence thereof, may suspend or terminate the Coach’s access. Coaches are further required to continuously comply with all conditions set out in the GTC. Through these measures, the Service Provider ensures that Users engage exclusively with Coaches who meet the applicable professional and ethical standards.

    4. Although the Consultations provided by Coaches do not legally qualify as Healthcare Services, the Coaches are nevertheless required to adhere to the fundamental professional standards of their profession during the course of the Consultations.

  7. Payment Terms and Invoicing

    1. The following costs may arise in connection with the use of the Service:

      1. cost of acquiring the Pulse Oximeter: $99.99

      2. monthly subscription fee: $19.99 (hereinafter referred to as: Monthly Subscription Fee)

    2. A 45-day free trial period begins upon registration, which includes the time required for the delivery of the Pulse Oximeter to the User. After this period, the system will automatically charge

      the User's account with the Monthly Subscription Fee, unless the subscription is cancelled before the billing date.

    3. The Service Provider reserves the right to unilaterally modify the Monthly Subscription Fee. Any modification of the Monthly Subscription Fee shall not affect Services already paid for prior to the fee change; the modified Monthly Subscription Fee shall apply exclusively to fees that become due after the change takes effect. If any User does not accept the modified Monthly Subscription Fee, they shall have the right to terminate the Contract with immediate effect.

    4. The Service Provider reserves the right to offer temporary discounts, promotions, or other price reductions on subscription fees or other payable services within the Website/Application. Such promotions may be made available to all Users or to specific user groups, for a limited duration, and under conditions determined solely by the Service Provider. These temporary changes shall not affect the standard pricing provisions set out in the GTC, which remain applicable once the promotional period ends.

    5. If the Monthly Subscription Fee cannot be charged to the User’s account on the due date, the Service Provider will continue to attempt charging the fee (a total of 8 times) for a period of 14 days following the due date. The User will receive an email notification for each failed payment attempt.

    6. If sufficient funds are not available for the pre-authorization of the Monthly Subscription Fee, the User shall not be entitled to access the Service.

    7. The User acknowledges that failure to pay the Monthly Subscription Fee within 15 days of its due date shall be considered a material breach of contract.

    8. Payments initiated by User are processed exclusively through an external platform, the Stripe system. The Application does not offer any in-app purchasing options, and no payment links or references appear within the Application.

    9. Online credit card payments are processed through the Stripe system. Stripe operates independently of UAE banks and is capable of settling amounts payable to merchants or online stores from accounts held with any bank.

    10. The transaction is free of charge for the User; the Service Provider bears the cost of the payment processing. Credit card data is processed through the highest-level security systems and is not stored by Service Provider, thereby reducing the risk of misuse or unauthorized access.

    11. An electronic invoice will be sent in all cases to the email address provided by the User following successful payment.

  8. Rights and Obligations of the Parties

    1. Rights and Obligations of the User

      1. The Service may only be used by the User at their own risk, within the limits set by applicable law, and in consideration of the user-specific notices set out in the GTC.

      2. The User may use the Service only if they possess a compatible mobile device, or a laptop or computer equipped with a browser, along with a stable and adequate internet connection (at least 4G network, sufficient signal strength, and necessary data allowance). The Service Provider shall not be liable for any service interruptions resulting from device or internet-related issues on the User’s side.

      3. The User is responsible for their conduct while using the Service, particularly during Consultations. In cases of especially inappropriate, offensive, or potentially unlawful behaviour, the Coach is entitled to terminate the Consultation immediately.

      4. The User is entitled to request reassignment to a different Coach within the system. Such reassignment shall be carried out in accordance with the procedure established by the Service Provider.

    2. Rights and Obligations of the Service Provider

      1. The Service Provider is entitled to suspend the User’s contractual rights and restrict future access to the Service if the User breaches the provisions of these GTC – particularly with respect to payment obligations, required standards of conduct or behaviour that may damage the reputation or legitimate interests of the Service Provider.

      2. The Service Provider and any Coach made available by the Service Provider in the course of delivering the Service disclaim all liability for any information provided during Consultations, as well as for any damage or disadvantage arising from the unavailability, delayed availability, or use of the Service.

      3. The Service Provider is entitled to recommend Coaches via email to Users who wish to register in the Application but have not received a registration link from any Coach.

  9. Disclaimer of Liability

    1. Under the GTC, the Service Provider does not provide Healthcare Services and does not participate in the Consultations between Users and Coaches. Accordingly, to the maximum extent permitted by applicable law, the Service Provider expressly excludes all liability in connection with such Consultations.

    2. The User acknowledges that the Website/Application is not intended for the diagnosis, treatment, or prevention of any medical condition. The Service Provider assumes no liability for any health-related issues that may arise.

    3. The Website/Application is used at each individual’s own risk; therefore all Users are advised to consult their physician before using the Application.

    4. The following provisions are for general informational purposes only. They are intended as warnings and do not constitute or substitute for medical or healthcare advice, diagnosis, or treatment. The information provided herein is not exhaustive and may not address all potential risks, conditions, or individual circumstances.

    5. Contraindications for Rhythmic Breathing, Breath Retention, and Temporary Hypoxic Exercises

      1. Rhythmic breathing, breath retention (apnoea), and temporary hypoxic (oxygen-deprivation) exercises may offer various benefits, including stress management, improved circulatory function, and strengthening of the respiratory muscles. However, these techniques may pose risks to individuals with certain health conditions. Therefore, it is essential to consider the contraindications before engaging in such practices.

    6. General Warnings

      1. The exercises associated with a Service are recommended only for healthy individuals in stable condition.

      2. If you have a chronic medical condition or are taking medication, consult a physician or qualified medical professional before beginning any practice.

      3. If you experience dizziness, shortness of breath, chest pain, or any discomfort, stop the exercise immediately and seek advice from a physician or qualified medical professional.

    7. Absolute Contraindications

      1. The following conditions strictly prohibit participation in rhythmic breathing, breath retention, and temporary hypoxic exercises:

        1. Cardiovascular Conditions

          • Severe high blood pressure (untreated hypertension)

          • Cardiac arrhythmias (e.g., atrial fibrillation, tachycardia, bradycardia)

          • History of heart attack or heart failure

          • History of deep vein thrombosis or pulmonary embolism

        2. Neurological Disorders

          • Epilepsy or a history of seizures

          • Severe migraines or frequent episodes of fainting

          • History of stroke or transient ischemic attack (TIA)

        3. Respiratory Conditions

          • Severe asthma, COPD, or other chronic pulmonary diseases

          • Acute respiratory infections (e.g., pneumonia)

          • Untreated sleep apnea

        4. Pregnancy

          • Especially in the second and third trimesters, as breath retention and hypoxic states may lead to oxygen deprivation for the fetus

        5. Psychiatric and Mental Health Conditions

          • Panic disorder or severe anxiety disorders, as these exercises may intensify symptoms

          • Schizophrenia or other psychotic disorders

        6. Other Medical Conditions

          • Uncontrolled or unstable diabetes

          • Severe anemia

          • Recent surgeries or injuries that may be affected by increased intra-abdominal or intrathoracic pressure (e.g., abdominal hernia, eye surgery, ENT procedures)

    8. Relative Contraindications (Medical Consultation Recommended)

      1. In certain cases, individual assessment is required, and practice should only be undertaken under the supervision of a qualified professional:

        1. Mild to moderate high blood pressure (if well controlled with medication)

        2. Mild asthma (if stable)

        3. Mild anxiety disorders (if no panic response occurs during practice)

        4. Autoimmune conditions (e.g., lupus, multiple sclerosis) — depending on individual sensitivity

    9. Safety Recommendations

      1. Gradual Progression: Beginners should start with shorter sessions and gradually increase the intensity over time.

      2. Supervision: Especially during the initial sessions, it is recommended to practice under the supervision of an experienced breathing coach.

      3. Seated or Lying Position: Always remain in a safe position (seated or lying down) during breath retention and hypoxic exercises to avoid fainting or injury.

      4. Proper Hydration and Nutrition: Low blood sugar levels may increase the risk of fainting, so maintaining adequate hydration and nutritional balance is essential.

    10. If you have any doubts about your health condition, consult a physician or a qualified breathing coach before beginning these exercises.

    11. Neither Party shall be held liable for any failure or delay in performance under these GTC caused by events beyond its reasonable control, including but not limited to natural disasters, wars, civil unrest, epidemics, pandemics, power outages, internet service disruptions, governmental restrictions, or legal changes ( Force Majeure). In such cases, performance obligations shall be suspended for the duration of the Force Majeure event. The affected Party shall notify the other Party without undue delay.

  10. Amendment of the GTC

    1. The Service Provider is entitled to unilaterally amend the GTC. The amended draft must be

      published on the Service Provider’s Website no later than 3 days prior to its effective date.

    2. If any User does not accept the amended terms, they shall have the right to terminate the Contract with immediate effect.

    3. If the GTC are amended in substance, the Service Provider shall publish a notice regarding the amendment and notify Users via the email address they have provided.

    4. The User acknowledges that continued use of the Service following any amendment to the GTC shall constitute acceptance of the then-current terms, which the User agrees to be bound by.

  11. Error Reporting and Complaint Handling

    1. If the User experiences a technical issue related to the Service, they may submit a complaint through customer support.

    2. When reporting an error or submitting a complaint, the User must refrain from any behaviour that violates human dignity, including the use of offensive, abusive, or harassing language. Should the User fail to comply with this requirement, the Service Provider will issue a written warning to the email address provided by the User. Upon a second breach, the Service Provider may suspend the User’s access to the Service, and the User will again be notified via email.

    3. Complaints or error reports may be submitted to the Service Provider via the following contact details:

      • Email: [email protected]

      • Postal address: Premises Number 51979-001, IFZA Business Park, DDP, Dubai Silicon Oasis, Dubai, United Arab Emirates

      • Phone: +971 50 276 9570

    4. Upon receiving a complaint or error report, the Service Provider will investigate it within 30 days and provide a written response in the same format in which the complaint was submitted.

    5. The User will also be notified if no issue was detected or if the investigation reveals that the cause of the problem originated from within the User’s sphere of responsibility.

  12. Dispute Resolution Related to Service Provision

    1. If the User is dissatisfied with the Service Provider’s handling of a complaint or technical issue, they may contact the competent regional consumer protection authority or assert any potential claims before a court of law within the applicable limitation period.

    2. The User is also entitled to initiate proceedings before a conciliation body, specifically the UAE Data Office.

  13. Termination and Deletion of the Account

    1. The GTC is concluded for an indefinite period.

    2. Service Provider is entitled to unilaterally terminate the GTC and the provision of the Service without justification, subject to a 30 (thirty) calendar day notice period ( ordinary termination).

    3. The GTC shall terminate automatically in the following cases:

      1. if the Service Provider ceases to exist without legal succession;

      2. in the event of the death of the User;

      3. in the event of deletion of the User’s registration;

      4. if the User requests the deletion of any personal data that is mandatory for registration— where the provision of the Service or any part thereof cannot be lawfully ensured without such data, or where continued provision of the Service would be unreasonable considering Service Provider’s legitimate interests—the User, by submitting the deletion request, expressly acknowledges and accepts that the Service Provider is entitled to suspend the provision of the Service and/or delete the User’s registration.

    4. The User may cancel their subscription at any time.

    5. In the event of automatic termination of the GTC, any monthly subscription fee already paid by the User for the current month shall not be refunded.

    6. Both the User and Service Provider shall be entitled to terminate the GTC with immediate effect and with justification ( extraordinary termination) if the other Party commits a material breach of contract either seriously or repeatedly, and fails to remedy such breach within the additional deadline specified in a written notice.

    7. Upon termination of the GTC and deletion of the registration, all data stored in the Website/Application shall be deleted or archived, and the User’s entire profile will be removed. Notwithstanding the termination of the GTC and deletion of the registration, the provisions concerning the Parties’ rights and obligations relating to intellectual property, dispute resolution, confidentiality, force majeure, and notices shall remain in force.

  14. Copyright

    1. The User is granted a limited, non-exclusive, non-transferable, and revocable license to install, access, and use the Website/Application solely for personal, non-commercial purposes, and only in accordance with the GTC.

    2. The availability and functionality of the Website/Application, its updates, and specific features may vary depending on various factors and may be subject to limitations.

    3. All rights not expressly granted in this document are reserved by the Service Provider. The User acknowledges that all articles, texts, software, audio, music, photographs, graphics, videos, page layouts, design elements, and other content accessible within or through the Website/Application—and all related intellectual property rights (together, the Intellectual Property of the Service Provider)—are the exclusive property of the Service Provider. These rights are protected under applicable copyright and intellectual property laws, as well as international treaties.

    4. Neither the use of the Website/Application nor the GTC confer any ownership rights to the User over the Website/Application, the Service, the Service Provider’s content or intellectual

      property, or any data generated by other users. The User is entitled only to use the Website/Application in accordance with the terms set forth herein.

    5. The User is not permitted to:

      1. decompile, reverse engineer, or otherwise attempt to reveal the source code or algorithms of the Website/Application;

      2. modify the Website/Application or disable any of its functions;

      3. create derivative works based on the Website/Application, unless expressly permitted under applicable local law;

      4. lend, rent, lease, sublicense, or commercially exploit the Website/Application;

      5. infringe the intellectual property rights of the Service Provider or third parties;

      6. use the Website/Application in any unlawful manner or for any illegal purpose, or in any way that is fraudulent or capable of causing harm, including hacking the Website/Application or introducing harmful code (e.g., viruses);

      7. use the Website/Application in a manner that interferes with, overloads, compromises, or disrupts systems or other users;

      8. collect any data or information from the Website/Application or its systems not explicitly permitted under the GTC;

      9. reverse engineer traffic or data transfers related to the operation of the Website/Application (e.g., server-to-server communication); or

      10. engage in any act or omission that could harm or violate the intellectual property of the Website/Application or the Service Provider.

    6. The User acknowledges that their copyright obligation applies without time limitation. Any breach of this obligation shall be deemed a material breach of contract under the GTC.

  15. Confidentiality

    1. By registering and by accepting the GTC Users agree to maintain confidentiality and refrain from using any trade secrets acquired in the course of using the Service or in connection therewith. A trade secret shall include any non-public or not readily accessible fact, information, data, or compilation thereof related to Service Provider or its system (including, but not limited to, the content of the GTC, as well as information concerning the Website, the Application, the Service, and Service Provider’s financial, economic, business, legal operations, management, development plans, clients, and contractual partners), the unauthorized acquisition, use, disclosure, or publication of which would harm or endanger Service Provider’s legitimate financial, economic, or market interests.

    2. The User undertakes to use any trade secret disclosed to them solely to the extent necessary and sufficient for the use of the Service and only in a manner previously approved in writing by Service Provider, unless disclosure is required by law or a binding order of a public authority. In such cases, the User shall immediately inform Service Provider of the obligation to disclose the trade secret and provide details of the disclosure.

    3. The User acknowledges that their confidentiality obligation applies without time limitation. Any breach of this obligation shall be deemed a material breach of contract under the GTC.

  16. Data Protection

    1. All personal data and data concerning health will be processed by Service Provider in accordance with its Privacy Policy

    2. In performing their rights and obligations under the GTC, the Service Provider shall at all times act in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation, GDPR), as well as all applicable sectoral data protection laws.

    3. The Coach undertakes to handle all personal data of Users – given to them by Service Provider – with due care and in compliance with applicable data protection laws. In particular, the Coach shall not download, transfer, or otherwise process personal data obtained through the Website/Application outside the system unless specifically authorized by the User or required by law. The Coach shall immediately report any actual or suspected data breach to the Service Provider.

    4. The rules governing data processing carried out by the Service Provider are set out in the Privacy Policy, which is available at https://www.airvana.app .

  17. Communication and Notification

    1. The User’s designated contact person under the GTC shall be the natural person registered under the “User” profile.

    2. Any declarations made by the Parties in connection with the GTC shall only be valid and effective if made in writing and in English (by registered mail with return receipt, email, or courier delivery).

    3. Notifications may be sent to the following contact details:

      1. To Service Provider: the contact details set out in Section 1 of the GTC

      2. To the User:

        • Name: the name of the registered individual, as provided during registration

        • Email address: the email address of the registered individual, as provided during registration

    4. A notification shall be deemed delivered as follows:

      1. if delivered in person with acknowledgment of receipt: on the date of delivery or, in case of refusal, on the date of refusal;

      2. if sent by registered mail: on the date of delivery or, in case of refusal, on the date of refusal; if delivery fails for any other reason (e.g., marked “moved,” “unclaimed”), then on the fifth (5th) business day following the attempted delivery;

      3. if sent by email: at the time indicated by the electronic mail system as successful dispatch.

  18. Miscellaneous

    1. The GTC shall be governed by the applicable laws of the United Arab Emirates.

    2. Service Provider reserves the right to engage a third-party service provider to enforce any claims arising from the legal relationship governed by the GTC. The costs associated with such enforcement actions shall be borne by the User.

    3. Should any provision of the GTC become invalid, unlawful, or unenforceable, such invalidity, unlawfulness, or unenforceability shall not affect the validity, lawfulness, or enforceability of the remaining provisions.

    4. Service Provider will make every effort to resolve any dispute or disagreement arising out of or in connection with the GTC amicably and out of court. If such a resolution cannot be reached

      through negotiation, the dispute shall be subject to the exclusive jurisdiction of the competent courts determined in accordance with the applicable rules of civil procedure.

    5. By accepting these General Terms and Conditions, the User acknowledges and agrees that, prior to the conclusion of the Contract, the Service Provider has provided the information required under Section 11 of the Consumer Protection Decree in a durable medium, in a clear, comprehensible, and readable form, in accordance with Section 12(1) of the same Decree.